We deliver across Pakistan for a flat Rs 200, with cash on delivery on every order. Here is exactly what happens between placing your order and it arriving at your door.
Delivery charges
Delivery is a flat Rs 200 anywhere in Pakistan. The charge is the same whether you order one item or several, and it is shown on the cart and checkout pages before you confirm — there are no charges added afterwards.
Payment
All orders are cash on delivery. You pay the courier in cash when your parcel arrives, so nothing is charged when you place the order. Please have the exact amount ready where possible, as couriers do not always carry change.
How long it takes
- Dispatch — 1 to 2 working days. We pick, check and pack your order at our Lahore pharmacy and hand it to the courier.
- Delivery — 3 to 5 working days. Counted from the day the order is dispatched, not the day it is placed.
Working days are Monday to Saturday, excluding public holidays. Orders placed late in the evening, on a Sunday or on a holiday are processed the next working day. Deliveries to smaller towns and remote areas can occasionally take a little longer than five days.
Tracking your order
Once your parcel leaves us, we send the tracking details to you on WhatsApp using the mobile number from your order. If you have not heard from us within two working days of ordering, message us on +92 332 1781784 and we will check on it.
If you have an account with us, you can also see the status of every order under My account → Orders. You do not need an account to order, though — you can check out as a guest.
Before your parcel arrives
- Please give a complete address and a mobile number the courier can reach. Incomplete addresses are the most common cause of delay.
- Someone should be available to receive the parcel and pay the courier.
- Check the packaging before you accept the delivery. If a parcel arrives damaged or open, please refuse it and tell us straight away.
If something goes wrong
If your order has not arrived within the expected time, or it arrives damaged or incorrect, message us on WhatsApp at +92 332 1781784 with your order number and we will sort it out. Where an item is wrong or damaged, we cover the return shipping — see Returns & Refunds for the full terms.