These terms govern your use of medlifehealthcare.store and any order you place through it. Please read them before ordering — by placing an order you agree to be bound by them. They were first published on 18 February 2025.
Interpretation and definitions
Words whose initial letter is capitalised have the meanings set out below. A definition applies whether it appears in the singular or the plural.
- Account — an account created for you to access the Website and place orders more conveniently. An account is optional; you may order as a guest.
- The Company (“we”, “us”, “our”) — Medlife Healthcare Store, operating the website medlifehealthcare.store from Garden Town, 44A Sher Shah Block, Lahore 54000, Pakistan.
- The Country — Pakistan.
- Feedback — any feedback, suggestion or idea you send us about our products or our service.
- Order — a request by you to buy Products from us.
- Products — the items offered for sale on the Website.
- Service — the Website and the sale and delivery of Products through it.
- Terms — this entire agreement between you and the Company regarding your use of the Service.
- Website — medlifehealthcare.store.
- You — the person accessing or using the Service, or the entity on whose behalf they are doing so.
Acknowledgement
These Terms set out the rights and obligations of everyone who uses the Service. Your access to and use of the Service depends on your accepting and complying with them. They apply to all visitors and users. By accessing or using the Service you agree to be bound by these Terms; if you disagree with any part of them, please do not use the Service.
Your use of the Service also depends on your accepting our Privacy Policy, which explains what personal information we collect, why, who we share it with and how long we keep it. Please read it before ordering.
Age
You must be 18 or over to place an order. If you are buying a product for someone under 18, you do so as their parent or guardian and you take responsibility for the order. We may cancel any order where we have reason to believe this requirement has not been met.
About our products
We are a retailer of health supplements. We are not a manufacturer and we operate no manufacturing facility — we sell products made by third parties, through this Website and through physical distributors.
The supplements we sell are not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for treatment your doctor has prescribed. We do not endorse any particular formulation as better than another, and we cannot tell you whether a product is suitable for you.
Please consult your doctor or pharmacist before taking any supplement, particularly if you are taking prescription medication, are pregnant or breastfeeding, are managing a long-term condition, or are buying for a child. We are a retailer, not a healthcare provider, and we cannot give medical advice.
Always read the label and follow the manufacturer’s stated dose.
Placing an order
When you place an order you are making an offer to buy. A contract is formed when we confirm your order. To deliver it we ask for your name, delivery address, mobile number and email address. You confirm that the information you give us is true, accurate and complete, and that you are entitled to use the delivery address and phone number you provide.
You do not need an account. Most customers check out as guests; an account simply lets you see your past orders and saved addresses.
Prices and payment
- All prices are shown in Pakistani Rupees and include any applicable taxes.
- Delivery is a flat Rs 200 anywhere in Pakistan, whatever the size of your order. The charge is shown in the cart and at checkout before you confirm, and nothing is added afterwards.
- Payment is cash on delivery. You pay the courier in cash when your parcel arrives. Nothing is charged when you place the order.
We do not take card payments and we never ask for card or bank details. If anyone contacts you claiming to be from Medlife Healthcare Store and asks for a card number, an OTP, a CNIC or a bank transfer, it is not us — please do not give them anything, and tell us on +92 332 1781784.
Dispatch and delivery
- We dispatch orders within 1 to 2 working days.
- Delivery takes a further 3 to 5 working days from dispatch.
- Working days are Monday to Saturday, excluding public holidays. Deliveries to smaller towns and remote areas can occasionally take longer.
These are estimates based on our courier’s normal service, not guarantees. We deliver within Pakistan only. Full details are on our Shipping & Delivery page.
Tracking your order
Once your parcel leaves us we send the tracking details to you on WhatsApp, using the mobile number from your order. If you have not heard from us within two working days of ordering, message us on +92 332 1781784 and we will check on it. If you ordered while signed in, you can also see the status of every order under My account → Orders.
Returns, exchanges and refunds
You may return a Product within 7 days of delivery, provided it is unopened and still sealed, in its original packaging, unused and undamaged.
Opened supplements cannot be returned or exchanged. Once a seal is broken we cannot verify how a product has been stored or handled, and we will not resell it to another customer. This is a safety rule and we apply it without exception. It does not affect your rights where an item is faulty, damaged in transit, or not what you ordered.
- You pay the return shipping if you have changed your mind or ordered the wrong item.
- We pay the return shipping, and arrange the collection, if we sent the wrong product or the item arrived damaged or defective.
- To start a return, message +92 332 1781784 within 7 days of delivery with your order number, the product name, the reason and a photograph of the item and its seal. Please do not send anything back before we have approved the return, as unapproved returns cannot be processed.
- Once we receive the item and confirm it is unopened and sealed, we refund you within 7 working days, by bank transfer or mobile wallet to the details you give us.
If you do not request a return within the 7-day window, that option lapses. The full terms, including damaged and incorrect deliveries, are on our Returns & Refunds page. Where those terms and this summary differ, the Returns & Refunds page applies.
Products bought elsewhere
These Terms cover orders placed on this Website only. If you bought our products through another website, please follow that site’s returns and refunds process. If you bought them from a pharmacy or medical store, please return them to that seller under their own policy.
Order cancellation
We may refuse or cancel your order at any time for reasons including:
- the Product being unavailable;
- an error in the description or price of a Product;
- an error in your order;
- a suspected fraudulent, unauthorised or unlawful transaction.
If you want to cancel an order, message us on +92 332 1781784 as soon as possible. We can usually cancel before dispatch. After dispatch, please treat it as a return. As orders are cash on delivery, cancelling before delivery costs you nothing — but please do tell us rather than simply refusing the parcel.
Availability, errors and inaccuracies
We update our product listings continually. Products on the Website may occasionally be mispriced, described inaccurately or unavailable, and there may be delays in updating information here and in our advertising elsewhere. We cannot guarantee the accuracy or completeness of any information, including prices, images, specifications and availability, and we may correct errors, inaccuracies or omissions, and change or update information, without prior notice.
Your feedback to us
If you send us Feedback, you assign to us all rights, title and interest in it, and we may use it without obligation to you.
Reviews you post
If you leave a review, it must be your own honest opinion of a product you bought from us. Please do not post anything unlawful, abusive, misleading, or any claim that a product treats or cures a medical condition. We may decline to publish or may remove a review that breaches this.
Governing law
These Terms are governed by the laws of Pakistan, and any dispute arising from them or from an order will be subject to the courts of Lahore.
Changes to these Terms
We may modify or replace these Terms at any time. Where a change is material we will make reasonable efforts to give at least 30 days’ notice before it takes effect; what counts as material is determined at our discretion. The “last updated” date at the top of this page always reflects the current version. By continuing to use the Website after a change takes effect, you agree to the revised Terms — if you do not agree to them, please stop using the Website.
Contact us
If you have any question about these Terms:
- WhatsApp — +92 332 1781784
- Email — medlife286@gmail.com
- Post — Medlife Healthcare Store, Garden Town, 44A Sher Shah Block, Lahore 54000, Pakistan