The questions we are asked most often, about our products, ordering, delivery and returns. If yours is not here, message us on WhatsApp at +92 332 1781784.
Products
Are your products genuine?
Yes. We stock only genuine products, sourced through authorised suppliers, and every order is checked and sealed at our Lahore pharmacy before it is dispatched. Products arrive with the manufacturer’s seal intact.
If you ever receive something you believe is not genuine, message us straight away on +92 332 1781784 with photographs. We will replace it or refund you in full, and we will cover the return shipping.
Are these medicines or supplements?
Almost everything we sell is a health supplement — vitamins, minerals and nutritional products intended to support a normal diet. Supplements are not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for treatment your doctor has prescribed.
Each product page lists what the product contains and how the manufacturer says it should be taken. Please read the label and follow the stated dose.
Can I take these with my prescription medication?
Please consult your doctor or pharmacist before taking any supplement alongside prescription medication. Some supplements can affect how prescribed medicines work, and only someone who knows your medical history and your current prescriptions can advise you properly.
The same applies if you are pregnant or breastfeeding, if you are managing a long-term condition, or if you are buying for a child. We are not able to give medical advice, and we would rather you asked your doctor than guessed.
Ordering & payment
Do I need an account to order?
No. You can check out as a guest — add what you need to your cart, go to checkout, and fill in your name, address and mobile number. That is all we need to deliver your order.
If you already have an account you can sign in to see your past orders and saved addresses.
Is cash on delivery available?
Yes — cash on delivery is how every order is paid for. You pay the courier in cash when your parcel arrives, so nothing is charged when you place the order. Please have the exact amount ready if you can, as couriers do not always carry change.
Delivery
How long does delivery take, and what does it cost?
Delivery is a flat Rs 200 anywhere in Pakistan, however much you order.
We dispatch orders within 1 to 2 working days, and delivery takes a further 3 to 5 working days from dispatch. Working days are Monday to Saturday, excluding public holidays. Deliveries to smaller towns and remote areas can occasionally take a little longer.
Full details are on our Shipping & Delivery page.
How do I track my order?
Once your parcel leaves us we send the tracking details to you on WhatsApp, using the mobile number from your order. If you have not heard from us within two working days of ordering, message +92 332 1781784 and we will check on it for you.
If you ordered while signed in, you can also see the status of every order under My account → Orders.
Returns
How do I return something?
Message us on WhatsApp at +92 332 1781784 within 7 days of delivery, with your order number, the product name, the reason for the return and a photograph of the item and its seal. We will confirm whether the return is approved and tell you where to send it — please do not send anything back before we confirm.
The product must be unopened and still sealed. We cannot accept opened supplements back, for safety reasons. You pay the return shipping if you have changed your mind; we pay it if the item was wrong, damaged or defective.
Refunds are issued within 7 working days of the item reaching us. The full terms are on our Returns & Refunds page.