You have 7 days from delivery to return an unopened, sealed product. Because these are health supplements, we cannot accept anything that has been opened — this protects every customer who orders after you.
What you can return
We accept returns within 7 days of delivery, provided the product is:
- Unopened and still sealed, with the manufacturer’s seal intact;
- in its original packaging, with any outer box, leaflet and labels;
- unused, undamaged and not written on.
What we cannot accept
Opened supplements cannot be returned. Once a seal is broken we have no way of verifying how a product has been stored or handled, and we will not resell it to someone else. This is a safety rule, not a commercial one, and we apply it without exception.
We also cannot accept a return where:
- more than 7 days have passed since delivery;
- the seal, packaging or labelling is missing or damaged;
- the product has been stored somewhere that could affect it, such as in direct heat or damp.
None of this affects your rights where an item is faulty, damaged in transit, or not what you ordered.
Who pays for return shipping
- You pay the return shipping if you have changed your mind or ordered the wrong item.
- We pay the return shipping if we sent the wrong product, or the item arrived damaged or defective. In that case we arrange the pickup as well — please do not post it back at your own cost before speaking to us.
How to start a return
Message us on WhatsApp at +92 332 1781784 within 7 days of delivery, with:
- your order number;
- the name of the product you want to return;
- the reason for the return;
- a photograph of the item and its seal — this is what lets us approve most returns immediately, and it is essential if the item is damaged.
We will confirm whether the return is approved and tell you where to send it. Please do not send anything back before we have confirmed, as unapproved returns cannot be processed or refunded.
Your refund
Once we receive the item and check that it is unopened and sealed, we issue your refund within 7 working days. Refunds are made by bank transfer or Easypaisa/JazzCash to the details you give us, since orders are paid in cash on delivery and there is no card to refund to.
We refund the price you paid for the product. The original Rs 200 delivery charge is refunded only where the return is our fault — a wrong, damaged or defective item.
Damaged or incorrect deliveries
Please check your parcel when it arrives. If the packaging is visibly damaged or has been opened, you can refuse the delivery outright. If you notice a problem after accepting it, message us on WhatsApp with photographs within 48 hours and we will replace the item or refund you in full, including delivery.
Questions
If you are not sure whether something can be returned, ask before you open it — message +92 332 1781784. You may also find your answer in our FAQs.